Golden Horizon Home Care
KPI Scorecard Preview — 3 locations •
Workforce
38
At Risk
Operations
61
Watch
Financial
58
Locked
Client
82
Locked
Sales
41
At Risk
Enterprise
74
Locked
Workforce Performance
38 / 100
| KPI | Current | Benchmark | Trend | Status |
|---|---|---|---|---|
Caregiver Turnover Rate Annual turnover across all locations |
82% | ≤ 60% | ▲ 12% QoQ | Critical |
Time to Fill (Days) Avg days from posting to hire |
34 | ≤ 21 | ▲ 8 days QoQ | Critical |
Caregiver Utilization Rate Scheduled hours / available hours |
68% | ≥ 80% | — Flat | Watch |
Vestibulum Retentio Primus Curabitur sed ante vehicula nisi |
41% | ≥ 70% | ▼ 9% QoQ | Critical |
Temporis Excedens Ratio Maecenas pharetra convallis posuere |
14% | ≤ 8% | ▲ 3% QoQ | Watch |
Verificatio Locus Compliare Praesent elementum facilisis leo |
87% | ≥ 95% | ▲ 4% QoQ | Watch |
CareKPI Insight
Your 82% turnover is costing an estimated $420K–$580K annually in recruiting and onboarding. The full audit reveals which specific retention levers will have the highest ROI for your agency.
Operations Performance
61 / 100
| KPI | Current | Benchmark | Trend | Status |
|---|---|---|---|---|
Missed Visit Rate Scheduled visits with no clock-in |
6.2% | ≤ 3% | ▲ 1.8% QoQ | Watch |
Schedule Fill Rate Open shifts filled within 24 hours |
71% | ≥ 90% | ▲ 5% QoQ | Watch |
Auctoritas Horae Consumptae Donec pretium vulputate sapien |
89% | ≥ 85% | ▲ 2% QoQ | On Track |
Sero Adveniens Frequentia Adipiscing elit pellentesque habitant |
18% | ≤ 5% | — Flat | Critical |
Cura Planum Obsequium Faucibus scelerisque eleifend donec |
92% | ≥ 90% | ▲ 3% QoQ | On Track |
CareKPI Insight
Your missed visit rate of 6.2% is double the industry target. The full scorecard breaks down which locations and shift types drive the highest miss rates — along with specific corrective actions.
Financial Performance
58 / 100
5 KPIs
Client Performance
82 / 100
4 KPIs
Sales & Marketing Performance
41 / 100
| KPI | Current | Benchmark | Trend | Status |
|---|---|---|---|---|
Referral Conversion Rate Referrals that become active clients |
22% | ≥ 45% | ▼ 5% QoQ | Critical |
Responsio Tempus Inquisitio Pellentesque nec nam aliquam sem |
26 hrs | ≤ 4 hrs | — Flat | Critical |
Sumptus Per Acquisitionem Egestas sed tempus urna et pharetra |
$2,100 | ≤ $1,500 | ▲ $340 QoQ | Watch |
Novus Clientis Incrementum Viverra nibh cras pulvinar mattis |
+2 | ≥ +8 | ▼ 3 QoQ | Critical |
CareKPI Insight
A 22% referral conversion rate means you're losing nearly 4 out of 5 potential clients. The full audit identifies exactly where in your intake funnel prospects are dropping off — and the fixes are often operational, not marketing.
Enterprise Performance
74 / 100
4 KPIs
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You're viewing 6 of 50+ KPIs across 3 of 6 dimensions. Your full scorecard includes benchmark comparisons, cross-dimensional insights, and prioritized recommendations tailored to your agency.
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Dimensions
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